Your Privacy Is Our Priority

1. Introduction and Scope

This privacy policy ("Policy") has been established by the entity operating the rk111 platform ("rk111", "we", "us"). This policy applies to the https://rk111.cam website and related services.

When you register, log in, or use any of our services on rk111, you are considered to have agreed to the terms of this privacy policy. By continuing to use our services, you confirm that you have read, understood, and accepted the terms of this policy.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh. If you have any questions about this policy, please contact us directly.

2. Data Collection

rk111 may collect the following types of information:

2.1 Information You Provide Directly

When you open an account or use our services, you may provide the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport information for identity verification
• Payment method details (bKash, Nagad, Rocket, or bank account details)

2.2 Automatically Collected Information

When you use our platform, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Time spent on the site and pages visited
• Login and logout date and time (Bangladesh Standard Time, UTC+6)
• Transaction history and gaming activity
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information about you from identity verification service providers or payment processors. This information is used solely to ensure the security and legitimacy of your account.

3. Purpose of Data Use

rk111 uses your information for the following purposes:

3.1 Account Management

• Creating, verifying, and managing accounts
• Ensuring login security
• Password recovery and account support

3.2 Financial Transaction Processing

• Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Fraud prevention and transaction verification
• Maintaining transaction records

3.3 Service Quality Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Planning the launch of new games and features

3.4 Customer Support

• Providing support in Bengali via 24/7 live chat
• Processing complaints and requests
• Sending important service-related notifications

3.5 Ensuring Responsible Gaming

rk111 analyzes your gaming activity data to ensure responsible gaming. This allows us to identify potentially problematic gaming patterns and provide assistance when needed. To learn more, visit our Responsible Gaming page.

4. Data Sharing and Disclosure

rk111 never sells your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

• Service Providers: With payment processors, identity verification services, and technology partners — only to the extent necessary for operating the service.
• Legal Obligations: As part of a valid order or legal process from Bangladeshi courts, government authorities, or regulatory bodies.
• Fraud Prevention: With relevant authorities to prevent money laundering and fraudulent activity.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, where you will be notified in advance.
• With Your Consent: For any other purpose where you have given explicit permission.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the rk111 website. Cookies are small text files stored in your browser that help improve your experience using the site.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To monitor site usage and improve service quality. These cookies do not personally identify you.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

6. Data Retention and Security

rk111 has implemented industry-standard security measures to protect your personal information.

6.1 Technical Security Measures

• All data transmission secured through SSL encryption technology
• Strong encryption technology used at the server level
• Regular security audits and system checks
• Firewall and intrusion detection systems to prevent unauthorized access
• International standards followed for payment data protection

6.2 Data Retention Period

We retain your information only for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by law.

6.3 Security Breaches

If a security breach occurs and poses a risk to your rights and interests, we will notify you as soon as possible and take the necessary steps.

7. Your Rights

As a user of the rk111 platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your information.
• Right to Deletion: The right to request deletion of your information in certain circumstances.
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request the information we hold about you in a structured format.
• Withdrawal of Consent: Where data processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact us at [email protected]. We will verify your request and take appropriate action.

8. Privacy of Minors

rk111 strictly prohibits its services for anyone under the age of 21. We do not intentionally collect any personal information from minors.

We implement age verification measures at the time of account registration. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete all associated information.

9. Policy Changes

rk111 reserves the right to amend, change, or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website homepage or on this policy page
• Sending a notification to your registered email address
• Noting the "Last Updated" date at the top of the revised policy

If you continue using our services after changes are made, you will be considered to have accepted the terms of the revised policy. We recommend that you review this page regularly.

10. Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us:

For responsible gaming information, visit our Responsible Gaming page. For answers to general questions, visit our FAQ page.